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Everybody’s Got an Opinion. . .

By Mark LaNeve
GMNA Vice President, Sales, Service and Marketing

Everybody has an opinion about cars and trucks. That’s part of what makes this business great. And that’s what this blog is all about — the ideas, opinions and even arguments inspired by cars and trucks.

While never one to turn down a good-natured argument, I’m here to tell you that there’s one voice more important than anyone’s. That is the opinion of the buyer. There is simply nothing more significant or enduring than the actual experiences of vehicle owners. The owners are speaking — and they have very good things to say about GM cars and trucks, things that buck the conventional wisdom.


The entire Cadillac division and its CTS sedan, the Chevy Silverado HD and Corvette are winners in AutoPacific’s Vehicle Satisfaction Awards. This award is based solely on the direct input of vehicle owners in the U.S. Cadillac was named the best overall Premium/Luxury Brand in the industry for owner satisfaction. The CTS was awarded best Entry Luxury Car. Silverado HD won the top spot for Heavy Duty Pickups. Corvette was the winner in Sport Cars category.

I think these wins are of special significance. Premium and luxury segments are where the legendary brands battle for the most discerning consumers. Those savvy buyers — the folks who spent their money, not the pundits — say that they are most satisfied by Cadillac. AutoPacific’s study noted strong performance across the Cadillac brand, with CTS winning the entry luxury segment. CTS is a winner for Cadillac on many levels, its sales have increased in each of the four years it’s been on the market, it showcased our return to RWD and it has shaken up people’s opinions of our flagship luxury brand.

Everyone knows how strong Chevy Silverado is in the U.S. market. The choice of Silverado HD as the most satisfying heavy-duty pickup is important, as these owners demand more of their trucks on a daily basis than anybody. The Duramax diesel is a big reason for this award, and has lead a huge turnaround in the diesel market — a segment in which not too long ago, GM was an afterthought.

No question that the Corvette has a full trophy case already. And this legendary car has been well loved for more than 50 years. But, it wasn’t too long ago that people did not think of Corvette as truly comparable to the world’s best. Those days are over. Corvette is now universally viewed a very serious competitor at the highest level. And the truest experts — as opposed to the armchair quarterbacks — say it’s the most satisfying sports car, as Corvette beat Porsche 911 in AutoPacific’s study.

While there are lots of reviews, ratings and rankings, the ultimate measuring stick is the actual experience of the buyer and owner. We feel our new cars and trucks can win this most important battle —satisfying customers.

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