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Summer Update

By Bob Lutz
GM Vice Chairman

As usual, summer is speeding by us in sixth gear, and despite GM North America taking its traditional “summer shutdown” in the first week of July, we’ve all been pretty busy around here. In the last month I have visited several corners of the far-flung GM universe, including another trip to Europe to meet with the product development team in Germany. There are some very exciting things happening there that unfortunately shall not be blogged about yet, but stay tuned.

One of my favorite recent trips was to North America’s own little slice of Europe, Quebec. I met with French-Canadian media in Montreal, which, as usual, was both fun and enlightening. They’re a smart bunch, and it’s amazing how sincerely appreciative they are for the simple act of communicating with them in their own language.


The trip to Canada reinforced for me that virtually every market I visit is different, even within the same continent. One of GM’s strengths is that it has product to suit almost every market. Our small cars for Quebec are proof positive of that. It’s a very important market for us and I try to remind them of that every time I go up there.

One last thing… Something else I’ve managed to do during this period is check on this blog, and I have read the saga of Dan Cadigan, the remorseful Honda shopper whom many of you have read about and responded to on this blog.

Dan, I know that my staff has contacted you, but I feel compelled to let you know that I personally appreciate your loyalty and the emotional connection to the American auto industry you have demonstrated. I truly believe if you take a look at the Saturn Aura, you will find exactly what you need. Or, if you can hold off until the Saturn Outlook is launched, you can get one of the best-executed seven- to eight-passenger crossovers on the planet, and bypass the minivans you wish to avoid.

As for your comments about the cars you saw in our dealerships, the Pontiac G6 is one of the highest quality cars available, and it’s routinely at the top of independent owner satisfaction rankings. If the “torque steer” on the V8 Impala is objectionable, try the very harmonious and economical V6 model. Either way, I respectfully disagree with your assessment of Impala’s “cheap controls” — those knobs and switches match the best from Germany or Japan, in my opinion. But don’t just take my word for any of this; go to Edmunds.com and read some of their readers’ experiences, especially those posted by owners of the Buick Lucerne vs. owners of the Toyota Avalon.

Whatever you decide, I thank you for your consideration, and for the depth of your affection for GM and the domestic industry. I hope we can provide the vehicle you need.

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