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Cars & TrucksOnStar and TTY

onstar

By Mark Loehr
Engineer, GM Powertrain

My job at GM is as an engineer with GM Powertrain, but as a person who is deaf, I had an interest in bringing the capabilities of OnStar to my community.

OnStar unveiled an in-vehicle device that will improve the ability of deaf, hard-of-hearing and speech-impaired subscribers to use most of OnStar’s safety, security and convenience services. The TTY compatible equipment will provide 24/7 access to TTY Advisors through the blue OnStar button and the red Emergency button, as well as access to OnStar’s Hands-Free Calling capability through the dial pad.

I got involved when I realized that OnStar was not fully accessible for people who are deaf, hard of hearing or speech impaired. We formed a sub-committee team within the GM Mobility committee, with members who are also deaf or hard of hearing.

Here’s how it works. Once TTY equipment is installed in a vehicle, OnStar services will be available based on the user’s subscription plan (excluding OnStar Turn-by-Turn Navigation and Virtual Advisor). Under the Directions & Connections subscription plan, driving directions and point-of-interest locations can be delivered via the TTY device.

This system leverages the combined capabilities of GM and OnStar to bring the benefits of OnStar to a larger segment of society.

I am proud to be a member of this team. We worked with a dedicated OnStar team on decisions regarding the product’s appearance, and marketing, as well as development of communication materials that would be effective with deaf, hard-of-hearing or speech-impaired drivers.

This dealer-installed option is available now on a wide range of 2007 GM models, including the Saturn Relay, Buick Terraza and Chevrolet Uplander. The option is available at little or no additional cost through the GM Mobility Reimbursement Program. To learn more about the program, take a look at some of these questions.


Posted by Editor on October 16, 2006 3:21 PM

Comments

Onstar should be standard on every car you sell. Making it a $700 addition to the Cobalt is ludicrous.
The car isnt at the head of its class but onstar would make it more worthwhile.

By the way, the silver door armrest accents chip constantly and have since the car came out. Ever think about fixing the problem? Are you guys asleep most of the time?

Posted by: SteveG on October 16, 2006 10:13 PM

Hey SteveG, are you always a negative person? This is an innovative safety feature that NO OTHER AUTO MANUFACTURER OFFERS. Grow up.

Posted by: Jeff Crew on October 17, 2006 10:18 AM

The only way I'd choose OnStar is if it didn't cost me anything, or if I was able to pay for it on a per-use basis. I hate monthly fees because I can't be sure I'll get the monthly fee's worth of value out of something every month.

Posted by: Paul on October 17, 2006 11:56 AM

>Hey SteveG, are you always a negative person? This is an innovative safety feature that NO OTHER AUTO MANUFACTURER OFFERS. Grow up.

Did you read what I wrote? I said they should make it standard because it is a selling point. I'm not sure how you took what i said to be negative about Onstar. I think its awesome and GM should take advantage of it.

Posted by: SteveG on October 17, 2006 10:25 PM

Hey Jeff - do you work for GM or something? This is a blog where people can speak their mind - openly. Leaving flowerly undeserved positive comments will not help GM with the turnaround that they so desperately need. Let 'er rip Stevie... and listen up GM.

Posted by: Jack Carter on October 18, 2006 6:40 AM

Great job Mark, for your work on ONstar and making it ADA compliant. The only thing I would point out is that I had not heard of it till I met you. General Motors should really be capitalizing on it, through advertising. I am sure that even those who do not need such technology would be impressed to see GM leading the field on this one!

Posted by: Ron on October 19, 2006 12:11 AM

Dear Mark,
bWhen will we be able to surf the Internet using Onstar?
Not everybody travels alone.
It sure would be useful if for a few dollars a month, or session-by-session, your car could work as a WiFi hotspot (through Onstar) or interface for people to surf the internet on your laptop while away from the office.

Of course it won't be for the driver while the car is in motion, but certainly it would be nice if the passengers were able to use the net.
It would really speed up the process on the way to meetings etc. as well as keep you in touch while on the road.

Please find a way to offer this nifty feature without exposing yourself to lawsuits. What I mean is that I'd rather you tried, than you just abandoned it as too risky.
Internet connectivity is important to many of us who may be on the road, but not near a hotspot.

Using programs such as GoToMyPC, one would have access to information anywhere at any time on the road--even the music on your home PC.

Another way I'd like to see Onstar improve, is for it to interface well with the heads-up display, and allow for the streaming of selected stock quotes or sports scores or other information while the car is at a standstill.
It could even read them through the speaker or something.
Either way, it should offer some sort of information on the go.

Yet another feature I'd like to see integrated into Onstar, is the weather/weather updates

Lastly, this may seem frivolous, but is very important to those of us who are on the road a lot.
Would it be possible for Onstar to link up with Itunes or any other song service, and allow you to download songs you may have heard on the radio to your Ipod on the go?
Maybe they can download to your car and be transferrable to your Ipod.

I hope you take this suggestion and offer it. I think this is an unparallelled area for service in this age of the internet.
--John

Posted by: John Smith on October 19, 2006 11:58 PM

I have a 2001 SAAB 9.5 with OnStar. Called to renew for a couple of years and found the service will not be available after Dec. 2007, and you don't have an upgrade available. It's a helpful service, but this car is too good to give up over OnStar. I'm looking for other technology. Why don't you get your act together and make an upgrade available?

Posted by: Palmer R. Cook on October 26, 2006 8:38 PM

Palmer R. Cook it sound like you've gotten some bad information. Just hit your blue onstar button and you'll be able to sign up for new service.

Posted by: Robert Wilson on October 31, 2006 10:02 AM

I went to a local dealer and they told me the equipment for the TTY will cost me $780.00 up front and that they cannot give me the cost of labor cause they have never done the installation before. The service advisor told me "It can cost up to $1600.00, so I can't give you a price". Does that sound like a "little or no cost"? How can someone authorize a dealer to install a TTY when the dealership refuses to give an accurate quote on the total cost? Sounds like there is no communication between Onstar, GM Mobility, and the dealership. I find the lack of knowledge at the dealership will prevent people with disabilities from getting the most they can from their GM product

Posted by: Mark Ricks on May 14, 2007 10:40 AM

Regarding the OnStar digital upgrade. I just had it done in my 2004 Chevy Trailblazer and I love it! You can dial numbers as fast as you can talk, is much better reception, and you can now enter extension numbers when you call a company that has an auto voice answering system. Great job, GM!

Posted by: Geoffrey G on August 8, 2007 3:06 PM

Mark, great work. Onstar was the reason I bought a 2002 Avalanche. Now GM has abondoned me and 1.5 Million analog equipped vehicles with no service after 1/08. Why cannot GM figure out how a simple digital kit will allow this service to continue. I rely on OnStar to alert first responders and send my GPS location so that the medications I must take do not cause me to bleed to death without help- THANKS GM- real humanity!

Posted by: Scott on October 2, 2007 9:22 PM

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