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1,000,000 Miles And Counting

By Jamie Hresko
GM Vice President, Quality

Type “one million miles” into a Google search and you know what comes up? Honestly, one of the first things on the list are Wisconsin residents Peter Gilbert and Frank Orsenick reaching one million miles in a 1989 Saab 900 SPG and 1991 Chevrolet Silverado, respectively. Pretty amazing stuff. What’s more amazing is word is spreading around here, GM, that another customer is about to reach one million miles in his Chevy Express. Call me superstitious, or a huge baseball fan, but I don’t want to jinx anything, so I’ll wait to mention the actual name of this Milford, Michigan resident… I also know that this guy is associated with a group of about 10 Chevy Express or GMC Savana drivers who all have more than 500,000 miles on their vans.

Obviously, because I’m closely connected to the quality world, I know that GM quality is good and getting better. I know this because in 2006 and 2007, we experienced a 13 percent reduction in warranty repairs each of those two years, and we’re on track to reach a similar number in 2008. Additionally, we back up our products with the industry’s best transferable powertrain warranty, five years/100,000 miles.

Why should the numbers matter to you? It means more time behind the wheel of your car or truck. It means we build vehicles that last. It means the real gap is not between GM quality and that of our competitors, the real gap lies between perception and reality. Who knows, maybe someone reading this is about to make the one million-mile milestone. The numbers are necessary, they help up keep focused and drive real improvement. The numbers also help to verify what a guy like me is saying. However, the numbers don’t tell the stories. Tell me your story … and maybe we’ll be hearing from another one million mile driver soon.

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